They just wanted an excuse

What's her problem?

Working a thankless customer service job can be grueling. You get regularly disrespected by both customers and your boss . Customers might yell at you or even in rare situations throw a glass at your head, but they typically don't pose real danger to your safety. They come in, they ruin your night, and then they leave. Your boss is much more likely to put you in unsafe situations due to their negligence. Sure, they might not intend to hurt you, but they do hurt you just the same through inane p…