This story takes you way back to the days of 'Blockbuster'

If you're an Anthony Bourdain fan, or have worked service, you may have seen this quote pop up during your internet travels: ‘You can always tell when a person has worked in a restaurant. There’s an empathy that can only be cultivated by those who’ve stood between a hungry mouth and a $28 pork chop, a special understanding of the way a bunch of motley misfits can be a family. Service industry work develops the “soft skills” recruiters talk about on LinkedIn — discipline, promptness, the ability…

Start taking notes

I've met a lot of people in my life who have scoffed at restaurant workers and bartenders . “Get a real job," they say, with contempt. The reality is, however, that restaurant and bartending work are often more stressful and physical than what any average desk jockey is up against during their nine-to-five gigs. Sure, in both cases, people can enjoy some free coffee and banter but the act of dealing with e ntitled customers , complicated orders, and an unorthodox work schedule are not for the f…

Just a coffee please

It's important not to succumb to the sweet nectar of hubris. When we begin to think too much of ourselves, we invite the certainty that we will be made fool of.

Karen and “Sarah Jessica Barker” are at it again!

Corporate greed never changes.

When this patient walked up to the receptionist to try and make an appointment they were told that appointments could be made over the phone only, so they whipped out their phone and called the doctor's office right in front of the receptionist. Bureaucracies are an inertant force and dealing with them can be like dredging sludge off the ocean floor. Their entire existence serves to slow penetration and discourage inquiries from advancing any further than they need to. In favor of the reception…

“Why don't you just fire us then.” is an empty threat that you should never make, somewhere along the lines of “If you don't do this I quit” or “Why don't you just leave if you don't like it." When one makes such threats they're saying it thinking they're in a position of power. It's a power move and manipulation tactic to force a subordinate (or someone you otherwise have power over) into reluctantly accepting whatever terms you are proposing. By giving them an “out”, the person in power is ps…

Ew, people

Reel it in

There was a queue

Pull up

Peak entitlement

Working in customer service is such a joy, isn't it? If you're not getting screamed at by customers one minute, you will be the next minute. It's one thing working at a store or a restaurant, but something about doing hospitality work brings out the worst in customers. It's their vacation, and if something goes wrong with it, boy howdy are they going to have a fit about it. TikToker James Mahoney caught one of these interactions in the act. A man verbally berated a motel concierge for his room…