Just a coffee please

One of the worst customer interactions I've ever had was when I worked at a Chinese food place. A guy placing his order told me that his pregnant wife was allergic to sesame, and if she had any of it, she'd break out in hives. He also mentioned that this was her favorite restaurant. I noted the allergy on his order, but he kept calling the store, reminding us that there was to be no sesame in the meals. I reassured him that I had told the kitchen there was a sesame allergy for this order, and t…

It's important not to succumb to the sweet nectar of hubris. When we begin to think too much of ourselves, we invite the certainty that we will be made fool of.

Karen and “Sarah Jessica Barker” are at it again!

Corporate greed never changes.

When this patient walked up to the receptionist to try and make an appointment they were told that appointments could be made over the phone only, so they whipped out their phone and called the doctor's office right in front of the receptionist. Bureaucracies are an inertant force and dealing with them can be like dredging sludge off the ocean floor. Their entire existence serves to slow penetration and discourage inquiries from advancing any further than they need to. In favor of the reception…

“Why don't you just fire us then.” is an empty threat that you should never make, somewhere along the lines of “If you don't do this I quit” or “Why don't you just leave if you don't like it." When one makes such threats they're saying it thinking they're in a position of power. It's a power move and manipulation tactic to force a subordinate (or someone you otherwise have power over) into reluctantly accepting whatever terms you are proposing. By giving them an “out”, the person in power is ps…

Ew, people

She played herself

Reel it in

Start taking notes

You get what you give

Do you pay an engineer for pressing buttons or do you pay an engineer for knowing which buttons to press? Definitely the latter, and some people learn that the hard way, like the sleazy customer in u/AwkLemon 's epic r/ProRevenge story. They thought they could get away with tricking a professional problem-solver into doing a day of free labor . They thought wrong.

If you're an Anthony Bourdain fan, or have worked service, you may have seen this quote pop up during your internet travels: ‘You can always tell when a person has worked in a restaurant. There’s an empathy that can only be cultivated by those who’ve stood between a hungry mouth and a $28 pork chop, a special understanding of the way a bunch of motley misfits can be a family. Service industry work develops the “soft skills” recruiters talk about on LinkedIn — discipline, promptness, the ability…

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