As we often say, being a customer service representative has perks as well as drawbacks. But what happens when hierarchy enters the picture? If we're being really honest here, that means you will most likely be forced to work every holiday, birthday, and significant occasion up until a new hire steps in to take your place. The following story tells an account of a distressed server who had to work on Christmas Eve. Since OP was a new employee at the time, she was forced to give up her Christmas…

In my younger years, I worked as a waitress to support myself. My eight-hour shift at the restaurant would be followed by a job working in retail till the early hours of the morning. To be honest, though, I wasn't very good at being a waitress, and I didn't particularly love my work there either. The story below is of a stubborn customer who demands that his server adjust the quantity of the meal before accepting the order. And to make matters worse, the customer refused to leave a tip after th…

As a former server, I can attest to the fact that ninety-nine percent of customers are Karens. However, it's our positive outlook that keeps us sane. Though the evidence may seem to contradict our sense of optimism, we, for some reason, hold onto this notion that one day our table will greet us with a smile and leave us with a fat tip. The story below is an account of a frustrated waiter who has to deal with a table of Karens who won't pay the well-deserving servers. It's one thing when the tab…

Being in a professional setting requires one to interact with a variety of people. Some of which, we don't particularly like. That being said, it is important to remain composed at all times. The story below is an account of a frustrated employee who works at the hospital restaurant. It makes sense that the hungry customers would be the top priority. But today, we're going to address something bigger, and that's the subject of Sharon. Sharon is the gossip queen of the hospital. She wanders the…

Work hard, play hard...

Everybody has had some experience working in customer service. I have almost exclusively worked in customer service roles until about a year ago. Throughout my career, I have dealt with a wide range of people, from really pleasant clients who have become close friends to customers who continue to haunt me in my dreams. Dealing with customers can be challenging. However, what do you do when you know for a fact that the customer is in the wrong? Do you follow the well-known mantra claiming that t…

Bold Stripes, Bright Stars, Brave Hearts.

Gotta go fast

Plus, TikTok's premier food reviewer calls out preferential treatment.

They don't have tater tot casseroles everywhere?

The customer isn't always right

He's a pumpkin spice girlie

It isn't hard to be polite

This ain't the time or the place

If you've ever worked in the food service industry , you certainly know the pain of customers coming in right minutes before closing. While it's still technically appropriate and enforced by management, the last thing you want after an eight-and-a-half-hour shift is to stick around an extra hour for a couple of customers. If you've never worked in hospitality, it's understandable that you might not understand the common decency of the appropriate window of hours of operation. But my personal be…

I love staying in hotels. There's something so fun and novel about living in a clean, liminal place that's not a home or an apartment for only a few days. It makes me feel like I'm starting anew. I love the complimentary breakfast, even if the eggs are super watery. I love the social awkwardness that comes with standing in an elevator with a bunch of strangers, shuffling around to stand in the right positions. I love going down to the lobby to get some snacks. If I could be Eloise and live at a…