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![Off-duty conflict resolution specialist on vacation is amazed by flight attendant's de-escalation skills with frustrated passengers: ‘Ma’am… You [are] a masterclass in kindness!'](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEAAAAALAAAAAABAAEAAAI=)
Off-duty conflict resolution specialist on vacation is amazed by flight attendant's de-escalation skills with frustrated passengers: ‘Ma’am… You [are] a masterclass in kindness!'
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Retail worker pretends to not speak English to avoid bad-mannered customer: 'So I looked her [...] in the eye and said, "No hablo inglés"'
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