That feeling when a customer comes in 2 hours before close...

What a way to make a living

A gift’s a gift

In retail, being blasé is the only way

Working retail is not a fun gig. In fact, most customer-facing positions are actually incredibly challenging. It's not just about making people happy. It's about managing the people who aren't happy - and that includes people who, based on their personalities and how they treat others, will probably never be happy. While my favorite job was working at a fish market in Cape Cod, the fun and food also came with having to help entitled rich people on vacation with their white-clad families. It was…

Every year, without fail, it happens. Sometimes it's after Halloween , but the phenomenon follows Thanksgiving more predictably. We're not talking about Black Friday or Cyber Monday and we're not talking about the weight we gain from Halloween candy or our Thanksgiving feasts and leftovers. We're talking about the sudden burst of radio and streaming air time devoted to Mariah Carey's “All I Want For Christmas is You.”

They both suck, let's be real.