For reasons that are still unknown, salary has proven to be one of the most private and sensitive bits of information in the business world for years, if not decades. What would you do, then, if your pay increase was unintentionally disclosed to the entire company? Would you be happy to brag about your raise, or would you attempt to keep it to yourself given how hard you worked to get here? The story below is an account of a frustrated employee. When the original poster (OP) first started worki…

Work in the food sector is never simple. It's more challenging, though, to work in the food industry with clients who are trying to score free meals. The story below is an account of a puzzled server. The Original Poster (OP) is a server at a local restaurant. As we all know by now, working in customer service has its challenges, but nothing could have prepared OP for the day when a family would attempt to score a free meal. The savvy family came up with a sly scheme to divert the attention of…

Not all heroes wear capes

Just Google it.

Being a customer service representative is not always an easy or enjoyable job. What is the hardest part, you ask? One instance that springs to mind is having to tell clients 'no', which usually leads them to feel upset and frustrated. The story below is an account of a frustrated front desk clerk. As usual, OP was at the front desk when she received a call from someone claiming to have checked out earlier but to have forgotten his suitcase. At first, OP informs the man that the housekeeper has…

Spoilers ahead...

As we often say, being a customer service representative has perks as well as drawbacks. But what happens when hierarchy enters the picture? If we're being really honest here, that means you will most likely be forced to work every holiday, birthday, and significant occasion up until a new hire steps in to take your place. The following story tells an account of a distressed server who had to work on Christmas Eve. Since OP was a new employee at the time, she was forced to give up her Christmas…

That was fast

It is hard to believe how many people can't craft a proper email . I didn't wholly learn the art and science of professional emailing until I was a junior in college, and who knows where I would be if I didn't take particular classes that taught me that. I'll give you some general tips if you're an amateur emailer. Don't be overly wordy. You won't sound cold if you cut right to the chase, trust me. Don't thank someone in advance for something they haven't agreed to do. Use a simple sign-off at…