tales from the front desk

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Hotel manager fires employee for refusing to allow a 16-year-old employee to work 15 hours straight: 'The 16-year-old had been working since 7 AM and from 3 PM to 11 PM the night before.'

'That sounds like a you problem...': Hotel Cancels Guest’s Reservation After They Don’t Confirm Booking, Guest Demands to Be Checked In Anyway

'That sounds like a you problem...': Hotel Cancels Guest’s Reservation After They Don’t Confirm Booking, Guest Demands to Be Checked In Anyway

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‘You saved my wedding…’: Hotel clerk turns into therapist when approached by bride with cold feet the night before her wedding

‘You saved my wedding…’: Hotel clerk turns into therapist when approached by bride with cold feet the night before her wedding

'Ma'am, you do know Google is free right?': Hotel clerk gets fed up with demanding guest who expects clerk to be an encyclopedia

'Ma'am, you do know Google is free right?': Hotel clerk gets fed up with demanding guest who expects clerk to be an encyclopedia

‘Where there’s a will, there’s a way’: Determined Guest Attempts to Break Into Room to Recover Lost Bag After Being Refused Entry by Hotel Employee

‘Where there’s a will, there’s a way’: Determined Guest Attempts to Break Into Room to Recover Lost Bag After Being Refused Entry by Hotel Employee

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'Can't say I didn't warn you...': Demanding Guest Gets Removed From Hotel Premises After Testing the Front Desk Clerk’s Patience

'Can't say I didn't warn you...': Demanding Guest Gets Removed From Hotel Premises After Testing the Front Desk Clerk’s Patience

Hotel Guest Demands VIP Service After She Messed Up Her Own Hotel Reservation, Gets Car Stolen Instead

Hotel Guest Demands VIP Service After She Messed Up Her Own Hotel Reservation, Gets Car Stolen Instead

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Frugal 34-year-old refuses to pay for a $11k luxury senior facility for his parents, protecting his future by setting financial boundaries: ‘They are choosing a lifestyle above what their finances support’

Frugal 34-year-old refuses to pay for a $11k luxury senior facility for his parents, protecting his future by setting financial boundaries: ‘They are choosing a lifestyle above what their finances support’

Stepmom pressures her 35-year-old stepdaughter, who has a 4 and 8-year-old, to bring her 9-year-old half-brother on her family trip to Paris: 'Jake is not my responsibility and never will be.'

Stepmom pressures her 35-year-old stepdaughter, who has a 4 and 8-year-old, to bring her 9-year-old half-brother on her family trip to Paris: 'Jake is not my responsibility and never will be.'

Company adds 'focus hours' to remote work day, railroading schedule and forcing employees to work after hours

Company adds 'focus hours' to remote work day, railroading schedule and forcing employees to work after hours

Son sells his house after letting parents live there rent-free, prevents them from giving the property away to his pregnant sister: This is not up for debate’

Son sells his house after letting parents live there rent-free, prevents them from giving the property away to his pregnant sister: This is not up for debate’

Company fires the best manager for standing up for his team, asks his team to give the company honest feedback: 'They stress honesty and open communication, but those things got their top employee fired.'

Company fires the best manager for standing up for his team, asks his team to give the company honest feedback: 'They stress honesty and open communication, but those things got their top employee fired.'

School district employee criticizes teacher for calling her 2nd grade students 'kids': 'Are you teaching kids, or are you teaching scholars?'

School district employee criticizes teacher for calling her 2nd grade students 'kids': 'Are you teaching kids, or are you teaching scholars?'

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