tales from the front desk

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Hotel manager fires employee for refusing to allow a 16-year-old employee to work 15 hours straight: 'The 16-year-old had been working since 7 AM and from 3 PM to 11 PM the night before.'

'That sounds like a you problem...': Hotel Cancels Guest’s Reservation After They Don’t Confirm Booking, Guest Demands to Be Checked In Anyway

'That sounds like a you problem...': Hotel Cancels Guest’s Reservation After They Don’t Confirm Booking, Guest Demands to Be Checked In Anyway

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‘You saved my wedding…’: Hotel clerk turns into therapist when approached by bride with cold feet the night before her wedding

‘You saved my wedding…’: Hotel clerk turns into therapist when approached by bride with cold feet the night before her wedding

'Ma'am, you do know Google is free right?': Hotel clerk gets fed up with demanding guest who expects clerk to be an encyclopedia

'Ma'am, you do know Google is free right?': Hotel clerk gets fed up with demanding guest who expects clerk to be an encyclopedia

‘Where there’s a will, there’s a way’: Determined Guest Attempts to Break Into Room to Recover Lost Bag After Being Refused Entry by Hotel Employee

‘Where there’s a will, there’s a way’: Determined Guest Attempts to Break Into Room to Recover Lost Bag After Being Refused Entry by Hotel Employee

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'Can't say I didn't warn you...': Demanding Guest Gets Removed From Hotel Premises After Testing the Front Desk Clerk’s Patience

'Can't say I didn't warn you...': Demanding Guest Gets Removed From Hotel Premises After Testing the Front Desk Clerk’s Patience

Hotel Guest Demands VIP Service After She Messed Up Her Own Hotel Reservation, Gets Car Stolen Instead

Hotel Guest Demands VIP Service After She Messed Up Her Own Hotel Reservation, Gets Car Stolen Instead

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Employee picks up lunch for coworkers weekly, faces heat for not telling them he receives a discount: 'I feel like it’s too tedious to do the math'

Employee picks up lunch for coworkers weekly, faces heat for not telling them he receives a discount: 'I feel like it’s too tedious to do the math'

Boyfriend hypes up 'birthday surprise' only to reveal it's a random secondhand poster of a skyline

Boyfriend hypes up 'birthday surprise' only to reveal it's a random secondhand poster of a skyline

Parents demand nanny begin no-diaper potty training with 18-month-old who spends 10 hours a day in her home: 'They're adamant it'll take 3 days'

Parents demand nanny begin no-diaper potty training with 18-month-old who spends 10 hours a day in her home: 'They're adamant it'll take 3 days'

15-year-old student quits exclusive art class forcing the whole program to go under, is blamed for its downfall

15-year-old student quits exclusive art class forcing the whole program to go under, is blamed for its downfall

Dad discourages Mom from taking 2 business trips because he'll have to take care of their 6-month-old baby 3-4 times a night: 'He feels it’s unfair to leave him responsible for overnight care while I’m gone.'

Dad discourages Mom from taking 2 business trips because he'll have to take care of their 6-month-old baby 3-4 times a night: 'He feels it’s unfair to leave him responsible for overnight care while I’m gone.'

23-year-old kicks out her sister, Amelia, and 5 friends after discovering Amelia has been using her apartment for parties and telling everyone it's her home

23-year-old kicks out her sister, Amelia, and 5 friends after discovering Amelia has been using her apartment for parties and telling everyone it's her home

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