Working in the hospitality industry can be challenging. There are a lot of factors to take into account, in addition to the long hours, entitled guests, and constant barrage of unreasonable requests. The story that follows is an account of a frustrated front desk clerk. A woman approached the Original Poster (OP) while she was working the night shift. She stormed into the hotel and insisted on being checked in right away. But not long after she arrived, OP recognized that the woman in front of…

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Being a customer service representative is not always an easy or enjoyable job. What is the hardest part, you ask? One instance that springs to mind is having to tell clients 'no', which usually leads them to feel upset and frustrated. The story below is an account of a frustrated front desk clerk. As usual, OP was at the front desk when she received a call from someone claiming to have checked out earlier but to have forgotten his suitcase. At first, OP informs the man that the housekeeper has…

Almost 99 percent of the time, customer service representatives handle difficult clients. In one contact with a customer service representative, a customer can release weeks' worth of stress and anxiety. The story below is an account of a hotel front desk clerk. The Karen of the century checks into the hotel, marking the official start of the story. OP can tell Karen is a troublemaker as soon as she sets foot in the vicinity. The altercation started with disagreements over the pet policy, then…

As they say, ‘What goes around, comes around'. The way you treat those around you serves as a glimpse into the future because, eventually—perhaps not today or tomorrow—that is how you will also be treated. The story that follows is an excellent example of how Karma never lets us down. OP works as a front desk agent in a high-end hotel. She was working the morning shift this particular weekend when an entitled guest walked into the hotel. OP knew the woman would be in trouble as soon as she set…