Being a customer service representative is not always an easy or enjoyable job. What is the hardest part, you ask? One instance that springs to mind is having to tell clients 'no', which usually leads them to feel upset and frustrated. The story below is an account of a frustrated front desk clerk. As usual, OP was at the front desk when she received a call from someone claiming to have checked out earlier but to have forgotten his suitcase. At first, OP informs the man that the housekeeper has…