Everybody has had some experience working in customer service. I have almost exclusively worked in customer service roles until about a year ago. Throughout my career, I have dealt with a wide range of people, from really pleasant clients who have become close friends to customers who continue to haunt me in my dreams. Dealing with customers can be challenging. However, what do you do when you know for a fact that the customer is in the wrong? Do you follow the well-known mantra claiming that t…

Get these kids out of my house and back to school

We're not equipped

Why do they have to smile so hard?