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Off-duty conflict resolution specialist on vacation is amazed by flight attendant's de-escalation skills with frustrated passengers: ‘Ma’am… You [are] a masterclass in kindness!'

Off-duty conflict resolution specialist on vacation is amazed by flight attendant's de-escalation skills with frustrated passengers: ‘Ma’am… You [are] a masterclass in kindness!'
Author image for Elna McHilderson Elna McHilderson
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