By Unknown
customer service
Via ArsTechnica
Imagine this: you're a student looking for some specific edition of a no doubt ridiculously overpriced textbook, and you think you found what you need on Amazon. You order it, relieved that you don't have to go to your school's bookstore and provide your firstborn as payment. Only when you get the book, it's the wrong edition. You contact Amazon to track down the right edition, and after a few days they tell you they don't have it and to return the book for a full refund.
That's exactly what happened to Pedro in Ireland. Frustrated with his experience, Pedro left a negative review in a customer satisfaction survey, only to later find an enormous schlong, "The Hulk 10.25-inch Huge Dong Black," in his shopping cart ready to offend any delicate sensibilities: "I was at the office, in an open space, with people behind me. A guy and two girls were sitting by me when I opened up Amazon and they saw the contents of my shopping basket." Well, maybe your coworkers should learn not to look at other peoples' monitors, Pedro.
Pedro contacted customer support, and though they wouldn't confirm an Amazon representative had placed the item in his cart, they issued him a €100 credit and an apology, saying they would work with HR to make sure this didn't happen again.
Pedro stands by his actions, believing that any bad customer service should be reported, and that "the entry for "The Hulk" is completely misleading. I would expect something called "The Hulk" to be green. It's picture is pink and the description says it is black. My whole issue with Amazon.de started because of incorrect description of items -- and this entry does not help their case."
Well, we think we've found our new favorite internet troll. The Amazing Troll-Man impersonates customer support representatives on Facebook and responds to negative online reviews of various businesses, often times personally insulting the reviewer or even employees.
Is this really mean and perhaps going too far at times? Probably, but you gotta admit that it does make for some prime entertainment!
Be sure to go check out The Amazing Troll-Man for even more tomfoolery!
Via Patty Mayo
Big Mammas and Pappas Pizza decided to let Patty Mayo provide terrible customer service in the name of a "prank." What exactly makes this a prank is unclear, but it sure is infuriating to watch.
I miss lemon party.
Because Target can't always reply to their idiotic customers in the most appropriate fashion, one man took the initiative and created a fake customer service account titled "Ask ForHelp" to deliver the some serious social justice. Target Facebook has been flooded with hate after its stores recently made the move toward gender-neutral in-store labeling. The fake Facebook account was built for success with the bull's-eye profile pic and a fitting name.... The haters weren't ready.
On Facebook, customers sometimes get angry. Really angry. When that happens, it's necessary to call in the big guns. Enter, We Hope That Helps, the customer service agency that doesn't take s**t from anybody. To customers everywhere: you'll take your product and like it.
