Do you want to tell them that video games don't buffer, or should I?
Not only that, they showcase that "feature" by showing a game with local multiplayer, i.e. multiplayer that doesn't even need an internet connection in the first place.
The sad thing is that this is already 10 minutes into the conversation according to the caller:
This recording picks up roughly 10 minutes into the call, whereby my wife and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").Comcast has since apologized and said they were "very embarrassed" by the situation.