Everybody has had some experience working in customer service. I have almost exclusively worked in customer service roles until about a year ago. Throughout my career, I have dealt with a wide range of people, from really pleasant clients who have become close friends to customers who continue to haunt me in my dreams. Dealing with customers can be challenging. However, what do you do when you know for a fact that the customer is in the wrong? Do you follow the well-known mantra claiming that t…

Have you ever had something happen to you where the odds of it occurring were unbelievable? It doesn't have to be something positive. Sure, some incredibly lucky people win the lottery and some people become famous musicians. Props to them, but we're talking about anything and everything statistically improbable. Things like getting struck by lightning or being attacked by multiple birds throughout a single day. On the /r/askreddit Subreddit, Reddit user yankeevandal asked this very question, “…