Everybody here has had some experience working in customer service. A number of us had jobs in theaters, motels, fast-food restaurants, and various other places. It's safe to say that working as a server was one of the hardest jobs I've ever had. For the most part, we felt like human punching bags that people might use to get even as they were traveling to and from work. Still, the job taught us to be tough, so in honor of the countless hours spent rushing from one irate client to the next, we'…

Almost 99 percent of the time, customer service representatives handle difficult clients. In one contact with a customer service representative, a customer can release weeks' worth of stress and anxiety. The story below is an account of a hotel front desk clerk. The Karen of the century checks into the hotel, marking the official start of the story. OP can tell Karen is a troublemaker as soon as she sets foot in the vicinity. The altercation started with disagreements over the pet policy, then…

Work hard, play hard...

Why am I the last one?