embrace the chaos

Working in the hospitality industry can be challenging. There are a lot of factors to take into account, in addition to the long hours, entitled guests, and constant barrage of unreasonable requests. The story that follows is an account of a frustrated front desk clerk. A woman approached the Original Poster (OP) while she was working the night shift. She stormed into the hotel and insisted on being checked in right away. But not long after she arrived, OP recognized that the woman in front of…

The future is now

Everybody here has had some experience working in customer service. A number of us had jobs in theaters, motels, fast-food restaurants, and various other places. It's safe to say that working as a server was one of the hardest jobs I've ever had. For the most part, we felt like human punching bags that people might use to get even as they were traveling to and from work. Still, the job taught us to be tough, so in honor of the countless hours spent rushing from one irate client to the next, we'…

The public need help

It ain't easy

Please fasten your seatbelts

'If you're scared of dogs, get a different job'

Being a customer service representative is not always an easy or enjoyable job. What is the hardest part, you ask? One instance that springs to mind is having to tell clients 'no', which usually leads them to feel upset and frustrated. The story below is an account of a frustrated front desk clerk. As usual, OP was at the front desk when she received a call from someone claiming to have checked out earlier but to have forgotten his suitcase. At first, OP informs the man that the housekeeper has…

Job hunting just got worse

Very Stepford Wives vibes

It's hard work

As they say, ‘What goes around, comes around'. The way you treat those around you serves as a glimpse into the future because, eventually—perhaps not today or tomorrow—that is how you will also be treated. The story that follows is an excellent example of how Karma never lets us down. OP works as a front desk agent in a high-end hotel. She was working the morning shift this particular weekend when an entitled guest walked into the hotel. OP knew the woman would be in trouble as soon as she set…

Apartment buildings can be confusing

As we often say, being a customer service representative has perks as well as drawbacks. But what happens when hierarchy enters the picture? If we're being really honest here, that means you will most likely be forced to work every holiday, birthday, and significant occasion up until a new hire steps in to take your place. The following story tells an account of a distressed server who had to work on Christmas Eve. Since OP was a new employee at the time, she was forced to give up her Christmas…

In my younger years, I worked as a waitress to support myself. My eight-hour shift at the restaurant would be followed by a job working in retail till the early hours of the morning. To be honest, though, I wasn't very good at being a waitress, and I didn't particularly love my work there either. The story below is of a stubborn customer who demands that his server adjust the quantity of the meal before accepting the order. And to make matters worse, the customer refused to leave a tip after th…